Returns & Exchanges

Last Updated: June 2026

At Culture Beat, many of our pieces are produced in limited quantities, seasonal releases, and small-batch collections. We encourage customers to carefully review product descriptions, sizing information, and fulfillment details before placing an order.
This Returns & Exchanges Policy explains eligibility, procedures, and limitations regarding returns and exchanges.

RETURN ELIGIBILITY
Eligible items may be returned within fourteen (14) days of delivery for store credit, exchange, or refund approval, subject to the conditions below.
To qualify for a return, items must be:

Unworn
Unwashed
Unaltered
Free from odors, stains, or damage
In original condition
Returned with original tags and packaging when applicable

Culture Beat reserves the right to refuse returns that do not meet these requirements.

EXCHANGE ELIGIBILITY
We are happy to exchange eligible items for:

Different sizes
Different available inventory
Store credit

Exchanges are subject to product availability.
If an item is no longer available, store credit may be issued instead.

NON-RETURNABLE ITEMS
The following items are considered final sale and are not eligible for return or exchange:
Pre-Order Items
Products designated as:

Pre-Order
Made-to-Order
Seasonal Production
Limited Production Runs

unless otherwise stated on the product page.

Limited Releases
Certain exclusive collections, capsule releases, collaborations, and limited-edition products may be marked Final Sale.

Discounted Merchandise
Items purchased through clearance, liquidation, warehouse sale, or final markdown promotions.

Gift Cards
All gift card purchases are non-refundable.

Customized Products
Items customized, personalized, altered, or produced specifically for an individual customer.

RETURN REQUESTS
To initiate a return or exchange, please contact us within fourteen (14) days of delivery.
Please include:

Order number
Customer name
Item(s) being returned
Reason for return
Photographs if applicable

Return requests submitted after the eligibility period may be denied.

RETURN SHIPPING
Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived damaged
A fulfillment error occurred

We recommend using a trackable shipping method.
Culture Beat is not responsible for returns lost in transit.

REFUNDS
Once a return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method.
Please allow:

5–10 business days for inspection
Additional processing time by financial institutions

Original shipping charges are non-refundable.

STORE CREDIT
Store credit may be offered in lieu of a refund when appropriate.
Store credit:

Has no expiration date
May be used toward future purchases
Is non-transferable
Has no cash value

unless required by applicable law.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within seven (7) days of delivery.
Please include:

Order number
Description of the issue
Clear photographs of the item and packaging

We will review the claim and determine an appropriate resolution.

INCORRECT ITEMS
If you receive an incorrect item, please contact us within seven (7) days of delivery.
Upon verification, we will provide instructions for return and replacement.

REFUSED OR UNDELIVERABLE SHIPMENTS
Orders returned due to:

Refused delivery
Unclaimed packages
Incorrect shipping information provided by the customer

may be subject to:

Return shipping charges
Restocking fees
Original shipping deductions

before any refund is issued.
RIGHT TO REFUSE RETURNS

Culture Beat reserves the right to refuse returns, exchanges, refunds, or store credit requests that:

Violate this policy
Show signs of wear or use
Appear fraudulent
Involve excessive return activity

Culture Beat
support@culturebeat.io
www.culturebeat.io